Help & Contact
Before contacting us, please check to see if your query is answered in the sections below:
When I try to access the message tab , it says I do not have permission to access the message system
This will be because although you have signed up to Prefired, you haven’t yet followed the verification link in the verification email we sent to your registered email address upon sign up. Check your email account junk mail in case you missed it, and make sure you add us to your email safe senders list or you won’t receive email notifications of any new messages received through Prefired.
- Go to the ad you’re interested in and look for the seller info
area- On a desktop PC or tablet this will be to the right hand side
of the screen. On a mobile keep scrolling down the page until you see
the seller info section (see pic).
- Click the “Contact” tab
- Fill in your details and message and click/press “Send Inquiry”
Your message will then be sent to the sellers’ Prefired mailbox.
It depends how busy the site is and how many moderators are online, but usually within a few hours. Please don’t email us to ask when your ad will be approved, as this will take our time away from moderating ads!
When trying to list an item for sale I get the message “You are not allowed to submit ad listings.”
If this happens, it will be because you have recently joined Prefired but haven’t yet clicked on the verification link in the email we sent you when you signed up. Check your email junk folder, and if the message is in there, move it to your inbox and add us to your safe senders list to ensure you receive future notifications from us. AFTER you have done this then click the link in the email to verify your email address and your registration will then be complete and you will be able to list items for sale.
Firstly, check your junk mail as if may be in there- if not add email@example.com to your email safe senders list, then contact us to request we re-send the activation email.
To leave feedback for another user simply navigate to their profile, You can do this either by clicking on their username displayed on their ad, or by searching for their name here
On their profile page, there is a ‘Feedback’ button; Clicking this will allow you to view their existing feedback and leave feedback on their account. You can also go to your own profile page to view and reply to feedback that has been left for you. You can see your own profile page by clicking ‘Dashboard’, then clicking on your username underneath ‘Account Information’.
No, but UKARA or some other defence is required if you intend to purchase a RIF. You do not need a defence to sell one, however you must ensure that your buyer has a valid defence, otherwise YOU are breaking the law and not the buyer.
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